F.A.Q.
F.A.Q
Frequently Asked Questions
Who are you and what do you do?
We are a mining company with extensive producing experience. We have our partners in Latin America (own gold and silver concessions), as well as final refining in the USA. Our many years of experience and control at all stages of production guarantee the high quality of our products.
Why is the price discounted?
The price of our gold and silver is offered at a discount because we are producers. This is a win-win position: we receive funds to expand production, and the buyer receives a share of the profits. It is beneficial for us to increase production volumes and develop production.
How is the discounted price determined?
The discount price is based on the actual planned and produced volume of gold. If we produce more than planned, the discount increases. If it is less, the discount decreases. Typically the discount ranges from 0.5% to 5%. The monthly discount rate is shown on the main page of the site and is valid for one month. The discount does not depend on the current metal price.
What is your gold production capacity?
Currently we can produce about 30 kg of gold per month. This allows us to consistently meet the demand of our customers and maintain high quality products.
What lots of gold do you sell?
We sell lots in sizes of 20, 40 and 100 ounces of gold. Working with smaller requests is not interesting for us, since we do not strive to make money on quick speculation, but are steadily developing production, and our clients help us in this.
What lots of silver do you sell?
As a standard, we sell silver in granules from 1600 Oz (aprox. 50 kg). Contact us to discuss the desired number of lots you would like to purchase.
What quality is your gold?
Our gold has a purity of 99.55% to 99.99%, which guarantees its high quality. We strictly control the manufacturing process to ensure the purity and reliability of our products.
How many years have you been working in the market?
We have been in the gold mining business for over 11 years. During this time, we have accumulated vast experience in the production and refining of gold and silver, which allows us to offer high quality products to our customers.
Is my data secure?
Absolutely. Your data is never shared or sold to anyone. They are used solely for client verification in accordance with anti-money laundering and anti-terrorist financing laws.
How is gold delivered?
After receiving funds and completing the production process, we deliver the metal within the specified time frame. The client can pick up the gold at the specified location, having received all the accompanying documents and certificates.
How can I pay for my order?
Payment is made manually by transferring funds to our company account. Payment details will be provided in the forward contract.
Who pays bank fees?
Bank transaction fees are paid by the buyer. Please take this into account when transferring funds to our account.
Where does the buyer pick up the purchased metal?
The buyer takes the purchased metal to the USA. The location of the transfer, for security reasons, is discussed a week before the execution of the contract.
What documents will I receive when purchasing gold?
Upon receipt of gold, you will receive all the necessary documents and certificates confirming the authenticity and quality of the metal. We ensure complete transparency and reliability of our transactions.
Is there a minimum order quantity?
Yes, the minimum order quantity for gold is 20 oz and for silver it is 50 kg. This allows us to effectively manage production and provide high quality service. Contact us to request a lower desired lot amount.
Can I get money instead of gold?
Certainly! We guarantee payment for the entire lot of gold at the current market price on the contract expiration date. Payment is made to the client's account. Bank commissions are paid by our company.
What if the client initially wanted to take physical gold, but something prevented him?
Our company waits 7 calendar days for the client to pick up his metal (gold or silver). The countdown begins on the day the contract expires. If the client does not pick up the physical gold within this time frame, then the gold will be sold by our company and he will be paid the full amount into his bank account at the market price for the gold.
How can I contact you for more information?
You can contact us by email listed on our website. We are always happy to answer your questions and provide the necessary information.